Complaints Policy
Last updated: 01-02-2026
1. Policy Statement
CarePlus Integrated Services welcomes feedback and complaints as an opportunity to improve our services.
2. Who Can Complain
Complaints may be made by:
- Service users
- Family members or representatives
- Staff or professionals
3. How to Make a Complaint
Complaints can be made:
- Verbally
- In writing
- By email or telephone
Contact details:
Email: support@careplusintegratedservices.co.uk
Phone: +44 1908 731310, +44 7944 148631,
4. Complaints Process
- Complaint acknowledged within 3 working days
- Investigation conducted promptly
- Written response provided within 28 days
5. Escalation
If dissatisfied, complaints may be escalated to:
- Local Authority where applicable
- Care Quality Commission (CQC)
6. No Detriment
Making a complaint will not affect the quality of care provided.
