Privacy Policy

1. Introduction

CarePlus Integrated Services is a UK based domiciliary care and healthcare recruitment company serving London and Milton Keynes.
We are committed to protecting the privacy and personal data of our clients, service users, job applicants, employees, contractors, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018

2. Information We Collect

a) Personal Data

We may collect and process the following information:

• Full name, address, and date of birth
• Email address and telephone number
• National Insurance number
• Right to Work documentation
• CVs, qualifications, training records, and employment history
• References
• Disclosure and Barring Service (DBS) information
• Next of kin and emergency contact details

b) Special Category Data

Where legally required, we may collect:

• Health and medical information
• Care needs and support requirements

This data is processed strictly in line with legal and regulatory obligations.

c) Website and Technical Data

• IP address
• Browser type and device information
• Pages visited and usage data
• Cookies

3. How We Use Your Information

We use personal data to:

• Deliver domiciliary care services safely and effectively
• Recruit, assess, and place candidates
• Comply with employment law, safeguarding, and CQC regulations
• Carry out DBS and Right to Work checks
• Communicate with clients, candidates, staff, and partners
• Process payroll, invoicing, and payments
• Improve our website and services

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent where required

Special category data is processed under additional lawful conditions as permitted by law.

5. Sharing Your Information

We may share personal data with:

• Local authorities and care commissioners
• DBS and Right to Work checking services
• Payroll, HR, and IT service providers
• Regulatory bodies such as the Care Quality Commission (CQC)
• Law enforcement or legal authorities where required

We do not sell or rent personal data to third parties.

6. Data Storage and Security

We store personal data securely and only for as long as necessary.

Security measures include:

• Restricted access controls
• Secure IT systems and encryption
• Confidentiality agreements with staff and contractors

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure where applicable
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Requests should be made using the contact details on our Contact page.

8. Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage or disable cookies via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.