Service User Rights Statement

1. Our Commitment

CarePlus Integrated Services respects and protects the rights of all service users.

2. Your Rights

Service users have the right to:

• Be treated with dignity and respect
• Receive person centred, safe, and effective care
• Be involved in care planning and decision making
• Privacy and confidentiality
• Make complaints without fear
• Access their personal records
• Receive care free from abuse or discrimination

3. Choice and Control

Service users have the right to:

• Choose how care is delivered
• Refuse care where safe and lawful
• Involve family or advocates

4. Advocacy

Support and advocacy services are available upon request.